How SafeWork NSW and the SaFE Mobility application opened critical business systems to Inspectors in the field.
Previous manual system had Inspectors spending approximately 2 days per week in the office. There were impacts to the overall client experience and missed opportunities for Inspectors to provide clients with immediate access to relevant information at the time of interaction. Inspectors needed to call the office to create entities and check interstate licences.
The SaFE Mobility Application allows single capture of ALL job information, removing previous duplication and matching of paper forms, ability to update jobs in the field, with or without internet connectivity, ability to create, issue, print or email inspection reports and notices to clients, ability to capture and upload photographs, immediate access to client and job history in the field and automated record keeping direct into TRIM.
Work with OneBlink to increase the job types and notices available within the App, and to further improve existing functionality (working through early user feedback). Work with OneBlink to create task specific analytics to identify usage patterns and drive adoption.
“Several processes have been completely replaced. Working directly with developers is critical in delivering a quality product. OneBlink’s team are flexible and willing to please. Our team appreciated how they always suggest better ways of solving the problem and future proofing what they deliver. ”
Manager, Systems & Process Improvement