Last updated 5th September 2018
About this Policy
This Policy also explains your choices about how we use your information and how you can access and update certain information about you. If you do not agree with this Policy, do not access or use our Services or interact with any other aspect of our Business.
Where we provide the Services under an arrangement with an organisation (for example, your employer) that organisation controls the information processed by the Services. For more information, please see “Organisation administrators” under the “How we share information we collect” section.
What information we collect:
We collect information about you to help provide you with the best possible experience when using OneBlink. You do not have to provide information to us, however, if you do not, we may be unable to provide the Services or the support you request. We may collect information in the following ways:
Information you give us:
We collect information about you when you input it into the Services or otherwise provide it to us.
We collect information about you and your organisation when you apply or sign up for a OneBlink (paid or trial) account, create or modify your account, and when you provide information about yourself and individuals associated with your organisation. For example, you provide your contact information and, in some cases, billing information when you purchase or register for the Services. Your name, email address, job title, and other account information may be displayed to other users in your organisation using the Services.
Content you provide through our Services:
We will collect and store content that you post, send, upload, receive and share. This content includes any information about you that you may choose to include.
Content also includes any details you provide in a form submission including the files, photos and links you upload to the Services.
Content you provide through our website:
The Services also include the websites owned or operated by us. We collect other content that you submit to these websites, including social media websites operated by us. For example, you provide content and information to us when you participate in contests or promotions offered by OneBlink, request a demo, opt-in to our mailing lists, request support, respond to our surveys or otherwise communicate with us.
Information you provide through support services:
The Services also include our customer support, where you may choose to submit information regarding an issue you are experiencing with a Service. You will be asked to provide contact information, a summary of the issue you are experiencing, and any other documentation, screenshots or information that would be helpful in resolving the issue.
We may collect certain billing information, such as shipping information, or in some circumstances, payment card details, when you purchase or register for a Service.
Information we collect when you use the Services
We automatically collect information about you when you use our Services, including when you browse our websites. Location Information: When you allow OneBlink to have Location Access on your mobile device, we may collect and process information about your actual location using GPS signals, Bluetooth, crowd-sourced Wi-Fi hotspot and mobile tower locations.
We may collect information about devices accessing the Services, including type of device, what operating system is used, device settings, application IDs, unique device identifiers and crash data. How much of this information we collect depends on the type and settings of the device you use to access the Services.
Like many websites and technology services delivered over the Internet, our servers automatically collect information when you access or use our Services and record it in log files. This log data may include the Internet Protocol (IP) address, the address of the web page visited before using the Services, browser type and settings, the date and time the Services were used, information about browser configuration and plugins, language preferences and cookie data.
Cookies and Other Tracking Technologies:
Information we receive from other sources
We receive information about you from other Service users, from third-party service providers, and from our business partners.
Other users of the Services:
Other users of our Services may provide information about you when they submit content through the Services. For example, we may receive your email address from other Service users or your organisation’s administrator when they provide it in order to invite you to the Services.
Third-party apps or services you link to your account:
We receive information about you when you or your organisation’s administrator integrate or link a third-party app or service with our Services. For example, you may authorise our Service to access, display or store files from an IoT management service. The information we receive when you link or integrate our Services within a third-party app or service depends on the settings, permissions and privacy controlled by that third-party service. We encourage you to review the privacy policies of third parties before connecting to or using their services to learn more about their privacy and information practices.
We work with a network of partners who provide consulting, implementation, and other services around our Services. We may receive information from these partners, such as contact information, company name, and what Services you have purchased or may be interested in.
Cookies and Other Tracking Technologies
Cookies are small data files, which may include an anonymous unique identifier. Cookies are placed on your computer’s hard drive or onto your mobile device’s memory.
Although most web and mobile device browsers automatically accept cookies by default, you can disable cookies by changing your browser settings to prevent automatic acceptance of cookies, or to notify you each time a cookie is set. If you disable cookies, some parts of our Services may not work for you.
How we use information we collect
In general, we use your information to provide you with the Services you’ve requested, and to manage our relationship with you. We may also use information we collect about you for the following purposes:
To provide the Services to you:
We use the information we collect about you to provide the Services to you, including to authenticate you when you log in, provide you with customer support, process transactions, and operate and maintain the Services. For example, we use the name and email address you provide in your account to identify you to other Service users in your organisation.
To improve the quality of the Services and develop new ones:
We are constantly looking to better your experience with OneBlink and to make our Services faster, secure, and useful to you. We use the information we collect about how you use our Services, as well as the feedback you provide directly to us, to identify usage trends and areas for improvement. We then use these learnings to optimise your user experience and provide you with more efficient tools. We may also test certain new features with some users before rolling the feature out to all users.
To communicate with you about the Services:
We may use your contact information to send operational communications via email and within the services, including inviting you to the Services, confirming your purchases, notifying you of delivery and expirations, responding to your comments, questions and requests, providing customer support, and sending you technical updates, security alerts, and administrative messages. We also provide tailored communications based on your activity and interactions with us. For example, based on certain actions you take in the Services we may automatically send you a feature suggestion that would make the Services more useful to you. We also send you communications as you onboard to our Services to help you become more proficient in using that Service. These communications are part of the Services and in most cases you cannot opt out of them. If an opt out is available, you will find an option to opt out within the communication itself.
To market and drive engagement with the Services:
We use your contact information and information about how you use the Services to send you promotional communications in accordance with your marketing preferences. We may send promotional communications by email and by displaying OneBlink ads on other companies’ websites and applications, as well as on platforms like Google, LinkedIn and Facebook. These communications are aimed at maximizing what you get out of the Services, including information about new features, survey requests, newsletters, and events we think you might be interested in. We also send communications about new product offers, promotions and contests.
To protect the Services and our users:
We use information about you and your Service use to verify accounts and activity, to investigate fraudulent activity, to prevent unauthorised access to or use of our Services, and other illegal or unusual activities.
To analyse, aggregate and report:
We may use the information we collect to create anonymous, statistical and aggregated data reports where individual users are not identified, such as de-identified location information.