Success Story

SafeWork NSW

The SaFE Mobility application opened critical business systems to Inspectors in the field, both on and offline.

INTRODUCTION

The SaFE Mobility application opened critical business systems to Inspectors in the field, both on and offline.

Benefits from the early roll out have included:

  • mobile access to mainframe systems;
  • duplication of work removed (no more paper entries being typed into a database for the SaFE functions);
  • reduction in ‘back to base’ travel.

Plus, SafeWork Inspectors now have the ability to share current/approved safety information directly with the customer at the time of the interaction, ensuring both parties leave the discussion.



PAIN POINT

Previous manual system had Inspectors spending approximately 2 days per week in the office. There were impacts to the overall client experience and missed opportunities for Inspectors to provide clients with immediate access to relevant information at the time of interaction. Inspectors needed to call the office to create entities and check interstate licences.



SOLUTION TO DATE

The SaFE Mobility application opened critical businesssystems to Inspectors in the field, both on and offline.

Benefits from the early roll out have included:

  • mobile access to mainframe systems;
  • duplication of work removed (no more paper entries being typed into a database for the SaFE functions);
  • reduction in ‘back to base’ travel.

Plus, SafeWork Inspectors now have the ability to share current/approved safety information directly with the customer at the time of the interaction, ensuring both parties leave the discussion.

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